Customer Service: How to Have Customers Want to Return Again and Again

Making a good first impression and establishing the best customer experience, are just a few skills that will be explored to keep your customers happy and wanting to return. This workshop teaches participants to view “customer service” as “customer helping,” and stresses the vital role your customers have in your business. Remember, the customer is always right!

Topics Include:

•  First impressions
• How employee morale directly effects the customer experience
• Turning cranky customers into happy, repeat customers
• Customer loyalty
• Making the customer feel important

Presenter Peggy Decker
Peggy Decker has been a Consultant with Mary Kay Cosmetics for over 18 years and a Sales Director for 13 years, a position that is reserved for the top 2% of Mary Kay Consultants. Along with Mary Kay Cosmetics, Peggy offers professional customer service training to local businesses. Through Mary Kay Cosmetics, Peggy has trained over 100 sales women in her own and other units, while maintaining a customer base of over 200 repeat customers. Peggy’s customer service skills is her number one strength and strongly believes customer service should be every business’ priority.